Cleaning

Diamonds, sapphires, and precious metals are amazingly durable and impervious to corrosion. Daily wear and activities are perfectly safe but may cause your ring to get dirty, with the stones appearing to have lost their sparkle. Their slick surface can attract soap residue, lotion, and natural oils to stick to the stone (most often, the underside).

This is easily taken care of with some soap, warm water, and a soft-bristle toothbrush (extra points if it's electric). Simply soak your ring in warm soapy water and brush away gathered gunk on the underside of the stones and they will sparkle again!

Care
We love precious metals for their malleability, and diamonds and sapphires for their hardness, the perfect combo! If the super-hard diamond or sapphire gets hit or knocked and is loosened in the relatively soft metal, it can eventually wiggle its way out. The same goes for lifted or damaged prongs and bezels.

The best way to prevent losing a stone is with regular (and complementary) check ups. The best way to cover yourself for loss or damage is jewelry insurance.

Helping you find the perfect fit is our priority. We offer one complimentary resizing for all our rings within 90 days of purchase (up or down, up to 1 full ring size). Schedule a Customer Care Appointment, and we'll evaluate the sizing and make our recommendations.

Keep in mind that finger sizes fluctuate due to factors like temperature, diet, and time of day. Rings with a "jump" or open space under the mounting, as well as contour bands, may fit differently than fully round rings.

For additional sizings or those beyond the 90-day period, a resizing fee will apply, starting at $85. Please note that some rings, such as eternity bands, are not sizable.

Ring sizings typically take two weeks.

If you have a specific requirement for delivery or timing, please contact us and we’ll do our best to accommodate your request. We strive to make sure that all orders are received on time, but we cannot guarantee delivery dates and are not responsible for any carrier related issues.

Made to Order Items

Our made-to-order items typically take 2-4 weeks to craft with care. Once your item is ready, we’ll email you to arrange delivery. We appreciate your patience as we create your unique piece!

One-of-One Items

Our one-of-a-kind items are the only ones of their kind, and they are typically available for pickup/delivery within 2-4 business days. We will notify you via email when your item is ready for pickup/shipping. For items requiring resizing, please allow 1-2 weeks for us to complete the sizing.

Local Pickup

San Francisco pickup is available Wednesday through Sunday in our Hayes Valley Showroom. When your item is ready, you will be contacted via email to arrange a pick-up appointment.

Shipping

We will email you when your item is ready to ship. Please note that we ship via UPS, and an adult signature will be required upon delivery. We do not ship to UPS Stores or PO Boxes. Shipping and transit times are not guaranteed, and we do not take responsibility for any carrier delays. All items are shipped fully insured. 

International orders may be subject to tariffs and taxes outside of our control and are the responsibility of the purchaser.

If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your item is damaged due to a manufacturing defect, we will repair or, if appropriate, replace it. Naturally occurring characteristics and inclusions present in gemstones are not considered a manufacturing defect. 

We understand that damage caused by normal wear and tear, negligence, or mishandling can be frustrating. Unfortunately, this type of damage is not covered. This includes surface scratches or blemishes, bent or broken shanks or prongs, broken or knotted chains, and wear to the stone(s). At your discretion, this type of damage can be addressed through your insurance, and we are more than happy to provide you with our recommendations for a jewelry-specific policy.

If your item has been damaged or shows signs of wear, we recommend that you schedule a Customer Care Appointment so that we can evaluate the piece and recommend repairs.

We offer an exchange or store credit on ready-to-wear items. We do not offer exchanges or returns for custom, resized or made-to-order items.

• Exchanges must be made within 7 days of purchase. For online orders, please contact us within 7 days of receiving your order.
• Items must be in their original and unworn/unused condition
• Custom projects, re-sized rings and made-to-order items are final sale
• All shipping and handling fees are non-refundable. Purchaser is responsible for return shipping. Return shipments should be sent via UPS, FedEx, or USPS, insured for the full amount with a signature required.