We’ve worn it, broken it, and even lost it. We understand life happens, and it’s always unpredictable. After years of dealing with our own and our customers' personal repairs (and a couple of replacements) we’ve found that the only way to achieve true peace of mind is through a simple, jewelry-specific insurance policy. To be honest, home/renter policies just aren’t as comprehensive. We will provide you with information on how to insure your jewelry when you pick it up.
If you choose not to have your ring insured, any damage incurred, lost stones and subsequent repairs/charges will be up to our professional review.
For us ring sizing is more of an ongoing discussion than something static. We have tools to measure approximately what the best fit for you would be. Beyond that, it's a lot like your shoe size. The difference in hand type, finger shape, daily fluctuations, and even the ring type can influence your ring size throughout the day. We collaborate with you to find the most comfortable average size and rely on your feedback to make our recommendations.
Once a ring size is agreed upon we offer one complementary alteration with subsequent sizings starting at $75.
A ring's finish, whether it's matte or high polish, is just what it sounds like, a finish. Precious metals are delightfully malleable, and that's why we are able to cast them into rings, set stones, size, and apply finishes to them. Whether it's a high polish or a soft matte, depending on how you wear it, your ring will take on its own unique patina. This is something we love and shows a piece has been well worn.
Diamonds, sapphires, and precious metals are amazingly durable and impervious to corrosion. Daily wear and activities are perfectly safe but may cause your ring to get dirty, with the stones appearing to have lost their sparkle. Their slick surface can attract soap residue, lotion, and natural oils to stick to the stone (most often, the underside).
This is easily taken care of with some soap, warm water, and a soft-bristle toothbrush (extra points if it's electric). Simply soak your ring in warm soapy water and brush away gathered gunk on the underside of the stones and they will sparkle again!
To re-cap, we love precious metals for their malleability, and diamonds and sapphires for their hardness, the perfect combo! If the super-hard diamond or sapphire gets hit or knocked and is loosened in the relatively soft metal, it can eventually wiggle its way out. The same goes for lifted or damaged prongs and bezels.
The best way to prevent losing a stone is with regular (and complementary) check ups. The best way to cover yourself for loss or damage is jewelry insurance.