The Empress

Please reach out with any questions you have about this product, including our shipping or return policies.

We always recommend you visit our showroom to try on the piece in person, you can schedule your appointment here:

SCHEDULE APPOINTMENT »

All orders are shipped via UPS 2-day shipping.

Orders for ready-to-ship items (that do not require sizing) are processed within 3 days and shipped Wed-Fri.

We cannot ship to PO Boxes or UPS Stores for customer pickup.

Orders are shiped fully-insured and will require an adult signature at time of delivery.

For items that require sizing, please allow 1-2 weeks.

Made to order items (including Men's & Women's Bands) are typically ready to ship in 2-3 weeks.

Please contact us if you have specific deadlines or timing requests for your order and we'll be happy to help.

We are happy to offer an exchange or store credit on ready-to-wear items. We do not offer exchanges or returns for custom or made-to-order items.

• Exchanges must be made within 7 days of purchase. For online orders, please contact us within 7 days of receiving your order.
• Items must be in their original and unworn/unused condition
• Custom projects, re-sized rings and made-to-order items are final sale
• All sale items items are final sale
• All shipping and handling fees are non-refundable. Purchaser is responsible for return shipping.