The Faience

If you have a specific requirement for delivery or timing, please contact us and we’ll do our best to accommodate your request. We strive to make sure that all orders are received on time, but we cannot guarantee delivery dates and are not responsible for any carrier related issues.

Made to Order Items

Our made-to-order items typically take 2-4 weeks to craft with care. Once your item is ready, we’ll email you to arrange delivery. We appreciate your patience as we create your unique piece!

One-of-One Items

Our one-of-a-kind items are the only ones of their kind, and they are typically available for pickup/delivery within 2-4 business days. We will notify you via email when your item is ready for pickup/shipping. For items requiring resizing, please allow 1-2 weeks for us to complete the sizing.

Local Pickup

San Francisco pickup is available Wednesday through Sunday in our Hayes Valley Showroom. When your item is ready, you will be contacted via email to arrange a pick-up appointment.

Shipping

We will email you when your item is ready to ship. Please note that we ship via UPS, and an adult signature will be required upon delivery. We do not ship to UPS Stores or PO Boxes. Shipping and transit times are not guaranteed, and we do not take responsibility for any carrier delays. All items are shipped fully insured. 

International orders may be subject to tariffs and taxes outside of our control and are the responsibility of the purchaser.